Recently, my brother was greeted by an irritating pop-up ad on his Mac. I guided him through the steps to removing it, so I'll repeat them here.
I have been trying to uninstall (fix cleaner) off my computer & hard drive. This ( Fix Cleaner Program) keeps popping up every time I use my computer & I dont want or need it. They want me to purchase. Jul 17, 2018 I keep getting an annoying pop up-clean my mac. It says i have all kinds of things wrong. Os high sierra - Answered by a verified Mac Support Specialist. We use cookies to give you the best possible experience on our website.
Pop-up ads are adware advertisements that open over or under your browser window, in another tab, or as a graphic element within the current window. Sometimes they refuse to go away even when you try to close them.
If such ads appear, DO NOT give enter important information about your Apple ID, credit cards, etc. If an ad refuses to close, it's almost certainly a scam after your money.
To get rid of adware, start by closing any pop-ups that are open. If a pop-up on your Mac includes a 'Don't show more alerts from this webpage' checkbox, select the checkbox before closing the pop-up. If a pop-up won't close (as in my brother's case) close Safari on your Mac (as well as an iPhone or iPad, if it's open).
![Keeps Keeps](/uploads/1/2/6/1/126186957/428931227.jpg)
Relaunch the web browser on your Mac as you hold down the Shift key. This prevents Safari from automatically reopening any windows.
Next, choose Preferences from the Safari menu, then follow these steps:
- Click the Security icon and select “Block pop-up windows' to stop some types of pop-ups.
- Check your homepage and search-engine settings. Adware sometimes changes these settings.
- Click the General icon and make sure that the Homepage field is empty or contains the website you want.
- Click the Search icon and make sure that the search engine setting shows your preferred search engine. In some versions of Safari, this setting is in the General pane.
If you're still having problems — or just wish to check your Mac occasionally for adware — download Malwarebytes Anti-Malware for Mac. It's free for home use, and scans for and removes code that degrades system performance or attacks your system. Malwarebytes Anti-Malware removes adware, such as Genieo, VSearch, and Vidx, as well as malware, including trojans.
Finally, keep your Mac software and iOS software up to date. Some software updates include improvements that help control pop-ups.
Here we go again.
You might recall that a few months ago I got to spend some time removing MacKeeper from a Mac. Then last week, the call came from downstairs where my spouse was using her Mac. From the sound of her voice, I was sure it wasn't good.
Allow me to paraphrase.... 'Something just popped up on my screen about an automatic update.' It didn't take long to figure out that an app named Mac Auto Fixer was that something and that my spouse didn't install it.
This all sounded suspiciously like a number of other software products that (1) show up on a Mac, seemingly out of thin air, (2) offer to do one thing, but (3) might do something else.
Mac Auto Fixer advertises itself on its website as a 'Cleanup Utility for Mac'.
So I deleted the app, took a look around in the usual places in the home folder (Application Support, Launch Daemons, LaunchAgents, Preferences) and Safari extensions, deleted what looked suspicious, and waited for the app to reappear.
Sure enough, it did.
So what is Mac Auto Fixer?
Mac Cleaner Pro Keeps Popping Up
Mac Auto Fixer advertises itself on its website as a 'Cleanup Utility for Mac'.
Web search research for Mac Auto Fixer also turned up a link to a product called Mac Tonic. It appears that Mac Auto Fixer is a reincarnation of that former app, since the verbiage on the websites for the two products is in large part the same. A little more searching about Mac Tonic brought up web pages about how to delete it as well as links to third-party software that would also do the trick.
In addition, a search of malwarebytes.com included a forum post from a user who reported 'I had Advanced Mac Cleaner on my research VM. It showed update and downloaded Mac Auto Fixer.'
Bingo!
Within a few hours, the folks at Malwarebytes responded, 'Thanks for the heads-up! We're detecting that now.'
How to remove Mac Auto Fixer
I had already tried to delete Mac Auto Fixer manually but was pretty sure there were probably some hidden remnants. So I turned to Malwarebytes.
If you haven't already heard of Malwarebytes, it's an anti-virus program that detects unwanted leftover bits of coding that can oftentimes be left behind, even when you think you've deleted the offending program. You can use it for free on a one-time basis if your Mac is already infected. If you want full-time protection, you can upgrade to the premium version for $39.99 per year for one Mac, $49.99 per year for two computers, and $59.99 per year for three computers. The per-unit price gets cheaper the more computers you license it for.
- Open Malwarebytes.
- Click Scan Now.
- In the results window, check the box for each item to be deleted and click Confirm.
- Click Restart.
If you launch Malwarebytes and run the scan again, you can rejoice in the purge.
A PUP By Any Other Name Would Still Not Smell Sweet
Potentially Unwanted Programs will probably keep resurfacing. What PUPs are you seeing and how are you handling them? Let us know in the comments below.
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